Return & Exchange Guidelines

If you need help, please contact our customer service:

deals@nextmacys.com

1. Please contact Customer Service through here , or send us an online message with order number, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please pack up the item(s) with the original packaging.
3. Most returns are processed within 5 business days after we receive your package.

Important Notice

1. If the product is not suitable, please contact us within seven days after receiving it.
2. Items returned must be in their unused condition with the original packaging. We do not accept a returned item that's worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be at your own cost.

Note: The original shipping fee and insurance are non-refundable.